Cancellations, Returns & Refunds
Plain language, fair rules. Last updated August 2026.
Changed your mind before it ships?
No problem. Message us on WhatsApp (+91 93183 51830) or email hello@myzoodle.fun with your order number (it looks like ZDL-XXXXXX) before your order is shipped and we'll cancel it. If you paid online, you get a full refund — no questions, no fees.
Book arrived damaged, misprinted, or wrong?
That's on us. Send a photo of the problem within 7 days of delivery to WhatsApp or email, and we'll ship a free replacement — or refund you in full if you'd rather. You don't need to courier anything back.
Changed your mind after delivery?
Zoodle is a one-pencil-and-go activity book, so we can't restock a copy once it's been out of our hands — we don't accept change-of-mind returns on delivered books. If something feels off with your order, talk to us anyway; we're a small family team and we'd rather make it right than argue.
How refunds are paid
Online payments (UPI, cards, netbanking via Cashfree) are refunded to your original payment method. We initiate the refund within 48 hours of agreeing to it; banks typically take 5–7 working days to show it in your account. Pay-on-Delivery orders that are cancelled before shipping have nothing to refund — you simply won't be charged.
Party packs
Bulk party packs can be cancelled for a full refund any time before printing of your gift notes begins (we'll tell you exactly when that is on WhatsApp). After that, we'll always find a fair solution — talk to us.
Need help?
WhatsApp +91 93183 51830 · email hello@myzoodle.fun — a real human (usually a parent of the boss) replies within a day.
